Privacy Policy
1. Introduction
Antepli Car Detailing Inc. (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit anteplicardetailing.ca or use our car detailing, ceramic coating, and window tinting services.
This policy is written in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) — Canada’s federal private-sector privacy law — and applies to all personal information we collect, use, or disclose in the course of commercial activities.
By using our website or booking our services, you consent to the collection and use of your information as described in this policy. If you do not agree with these terms, please do not use our website or services.
Business Information
- Company: Antepli Car Detailing Inc.
- Address: 1270 Finch Ave W Unit 12, North York, ON M3J 3J7, Canada
- Phone: (647) 931-9659
- Email: [email protected]
2. Information We Collect
We only collect personal information that is necessary for the purposes identified below. We may collect:
Booking & Contact Information
When you book an appointment through Cal.com, we receive your name, email address, phone number, and the service you are booking. You may also voluntarily provide your vehicle make, model, and year to help us prepare for your appointment.
Payment Information
Gift card purchases are processed through Stripe, a PCI-DSS compliant payment processor. We do not receive, store, or have access to your full credit or debit card details. Stripe processes and secures all payment card data directly. We may receive a transaction confirmation, the last four digits of your card, and billing amount from Stripe.
Communications
If you contact us by phone, email, or through any inquiry form, we collect the information you provide — including your name, email address, and the content of your message.
Technical & Usage Data
When you visit our website, we may automatically collect standard technical data including your IP address, browser type, operating system, referring URL, pages visited, and time spent on pages. This data is collected in aggregate and is not used to identify individuals.
3. Why We Collect Your Information
We collect personal information only for clearly identified, legitimate business purposes:
- ›To confirm, manage, and fulfil your service booking or appointment
- ›To process gift card purchases and deliver digital redemption codes
- ›To send appointment reminders and follow-up communications related to your booking
- ›To respond to your questions, inquiries, and service requests
- ›To improve our website, services, and customer experience
- ›To comply with applicable laws, regulations, and legal obligations
We do not use your personal information for unsolicited marketing or advertising purposes without your explicit consent.
4. Third-Party Services
Our website integrates with the following trusted third-party services to deliver core functionality. Each service operates under its own privacy policy and security practices:
Cal.com — Appointment Booking
Privacy Policy ↗We use Cal.com to manage online appointment scheduling. When you book through our website, your name, email address, phone number, and appointment details are submitted directly to Cal.com and shared with us to confirm your booking. Cal.com stores and processes this data according to their own privacy policy. We encourage you to review it at cal.com/privacy.
Stripe — Payment Processing
Privacy Policy ↗Gift card purchases on our website are processed securely by Stripe, a PCI-DSS Level 1 certified payment processor. Stripe collects and processes your full payment card information directly — we never receive or store your card number, CVV, or full billing information. We receive only a payment confirmation and partial card details (last four digits). Review Stripe’s privacy policy at stripe.com/privacy.
Google Maps — Location Display
We embed Google Maps on our website to display our North York location. Google may collect data about your visit in accordance with Google’s own Privacy Policy when you interact with the map.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law:
- ›Booking records (name, contact details, service history): retained for a maximum of 2 years from the date of service.
- ›Payment transaction records: retained as required for tax and accounting purposes, generally 7 years under the Income Tax Act (Canada).
- ›Email inquiries and communications: retained for up to 2 years unless you request earlier deletion.
- ›Technical/usage data (anonymized): may be retained for up to 12 months for analytics purposes.
You may request deletion of your personal information at any time by contacting us at [email protected]. We will process deletion requests within 30 days, subject to any legal retention requirements.
6. Your Rights Under PIPEDA
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights regarding your personal information:
Right to Access
You have the right to request access to the personal information we hold about you, including what data we have, how it is used, and who it has been disclosed to.
Right to Correction
If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request a correction.
Right to Withdraw Consent
You may withdraw your consent for us to collect, use, or disclose your personal information at any time, subject to legal or contractual restrictions.
Right to File a Complaint
If you believe we have mishandled your personal information, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca.
To exercise any of these rights, contact our privacy officer at [email protected]. We will respond within 30 days of receiving your request.
7. Cookies & Analytics
Our website uses a minimal set of cookies solely for core site functionality and basic analytics. We do not use advertising cookies, retargeting pixels, or cross-site tracking technologies.
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our booking system and other site features.
8. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to any third party. We share your personal data only in the following limited circumstances:
- ›Cal.com — to process and manage your appointment booking (as described in Section 4).
- ›Stripe — to process gift card payments securely (as described in Section 4).
- ›Legal compliance — if required by law, court order, or regulatory authority, we may disclose personal information to comply with applicable legal obligations.
- ›Business protection — to protect the rights, property, or safety of Antepli Car Detailing Inc., our customers, or others, if required.
All third-party service providers we work with are bound by their own privacy policies and are required to maintain the confidentiality and security of any personal information they receive.
9. Children’s Privacy
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from anyone under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected] and we will promptly delete that information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
For any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact our privacy officer:
Antepli Car Detailing Inc.
1270 Finch Ave W Unit 12, North York, ON M3J 3J7, Canada
Email: [email protected]
Phone: (647) 931-9659
If you are not satisfied with our response to your privacy concern, you have the right to contact the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca or by calling 1-800-282-1376.